FAQS

 WHAT LOCATIONS DO YOU SHIP TO ?

We currently only ship within the United States. If you would like to place an order outside of the United States. Please send us an e-mail at info@sheatoven.com. Please ensure your provide your contact information, the item you would like to purchase, its size, quantity and estimated date needed by. We will reply with 48 hours with a quote to cover the shipping and purchase cost.

HOW DO YOU GUARANTEE THE QUALITY OF YOUR PRODUCTS ?

At Sheatoven, we aim to provide you with a high end quality experience. Not only are handcrafted to protection. We also send our products to a reputable lab in which they examine our products and provide us with a potency analysis. We upload all of our product analysis to the website. They can be found at www.sheatoven.com/productanalysis

DO YOU OFFER REFUNDS OR EXCHANGES ?

  • Please let us know if you have any issues or are dissatisfied with your order for any reason. We want to make sure you enjoy our products!

  • -If your product arrives to you damaged for any reason, please email us asap at info@sheatoven.com and we will rush a replacement to you.

  • We are unable to offer returns due to the organic nature of our products, but are more than happy to issue a merchandise credit for unopened items.

  • All of our products are handmade, natural and food-grade quality so each batch may vary slightly.  They are sensitive to fluctuations of heat, so please mind their storage.

SHIPPING METHOD

We offer flat-rate shipping at USPS First Class Mail as an affordable option to receive your packages. If you are needing of a faster delivery method, please feel free to reach out to info@sheatoven.com and we will try to accommodate your needs.